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The rules of engagement for using this site and for booking Airbrix aircon services. Plain English, no surprises.
Last updated: 14 May 2026.
These terms apply between Airbrix Climate Solutions Sdn Bhd (Reg 1576428-P) — referred to as "Airbrix", "we", "us" — and you, the visitor or customer.
airbrix.bond is published as a marketing site for our aircon service operations in Klang Valley. Browsing it is free, no account is required, and you agree not to attempt to compromise its security, scrape its content automatically, or pose as an Airbrix representative.
When you submit the booking form, send us a WhatsApp brief, or call our office, you are requesting a quote — not yet entering into a contract. The contract begins only when we both agree, in writing (email, WhatsApp message, or signed quotation), to scope, price and date.
The RM 60 on-site diagnosis fee is payable at the time of the visit. It is waived in full if you proceed with our recommended repair on the same day or within seven days. The fee covers the technician's time, equipment, and the written diagnosis we leave with you.
We warrant our workmanship for 90 days from the completion date. If a fault directly attributable to our work appears in that window, we'll return at no cost and put it right. The warranty does not cover damage from misuse, third-party tampering, force majeure, or wear on parts not supplied by us.
Parts we supply are covered by the manufacturer's warranty — usually 12 months on consumables, longer on compressors. We pass the warranty paperwork to you with the invoice.
Standard payment is on completion, by bank transfer, DuitNow, debit/credit card, or cash. For corporate accounts, 14-day invoicing is available on request. Outstanding invoices accrue 1% per month after the due date.
Free cancellation up to 24 hours before your slot. Inside 24 hours, we charge a RM 40 admin fee to cover the technician's blocked time. Maintenance contracts can be cancelled with 30 days' written notice, and any unused prepaid visits are refunded pro-rata.
You agree to give us safe access to the unit — adequate ladder space, working lighting, a safe ladder anchor where required, and somewhere for the outdoor unit to be reached. If a visit cannot proceed because access is unsafe, the diagnosis fee remains payable.
Our liability for any single job is capped at the invoice value for that job. We are not liable for indirect or consequential loss — for example, lost commercial trade because cooling was unavailable — except where caused by our gross negligence.
These terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the courts of Malaysia.
We may update these terms; the "last updated" date is at the top. Existing contracts continue under the terms in force when they were signed.
Questions on these terms: [email protected] · +60 3-9082 4670.